99qb Privacy Policy

This privacy policy applies to all services on the 99qb platform — including our website https://99qb.cam, the mobile browser version, and any digital services related to the platform. This policy applies to all users in Bangladesh who use or attempt to use any of 99qb's services.

By using 99qb's services, you acknowledge that you have read, understood, and agreed to comply with this privacy policy. If you do not agree with this policy, please refrain from using our services and contact our support team for any questions.

This policy has been prepared in accordance with applicable data protection laws in Bangladesh and international best practices. 99qb always strives to ensure the highest level of protection for your personal information.

2.1 Information You Provide Voluntarily

During account registration and platform use, you may provide the following information:

• Full name, date of birth, and national identity card details (for identity verification)
• Email address and contact information
• Mobile banking details — account numbers for bKash, Nagad, Rocket, Upay, etc. (for transactions)
• Bank account details (for bank transfers)
• Information provided when contacting our support team

2.2 Automatically Collected Information

When you use the 99qb platform, some information is automatically collected through technical means:

• IP address and device identification information
• Browser type, version, and operating system
• Platform login time and session information
• Game history, bet amounts, and transaction records
• Information collected through cookies and similar tracking technologies
• General location information (at country and city level)

2.3 Identity Verification Information

To ensure a safe gaming environment and prevent financial crime, 99qb may in some cases request additional identity verification information under the KYC (Know Your Customer) process. This may include a copy of your national identity card, passport or driving licence, and a bank statement or utility bill. This information is used solely for identity verification purposes and is stored with the highest level of security.

99qb uses your personal information for the following legitimate purposes:

• Account Management: Creating, verifying, and keeping your 99qb account secure.
• Service Delivery: Operating all gaming services including cricket betting, live casino, and slot games.
• Financial Transactions: Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer.
• Customer Support: Resolving your issues and providing live chat support.
• Security and Fraud Prevention: Maintaining platform security and detecting suspicious activity.
• Responsible Gaming: Monitoring user gaming behaviour to help identify and address potential issues.
• Technical Improvements: Enhancing the platform's performance, speed, and usability.
• Legal Obligations: Complying with applicable laws and regulations and responding to requests from regulatory authorities.
• Bonuses and Promotions: Managing relevant offers and bonuses for you.

99qb never sells your personal information to third parties for advertising purposes.

4.1 What Are Cookies and Why Are They Used

Cookies are small data files stored in your browser or on your device. On the 99qb platform, cookies are used to keep your login session active, improve platform performance, and remember your preferences. We use the following types of cookies:

• Essential Cookies: Essential for the core functions of the platform — the service cannot be used without them.
• Functional Cookies: Remember your language, time zone, and personal settings.
• Analytics Cookies: Monitor platform usage to help improve the service.
• Security Cookies: Prevent fraud and unauthorised access.

4.2 Cookie Controls

You can control or disable cookies by changing your browser settings. However, please note that disabling essential cookies may disrupt many important functions of the platform. Cookie settings in major browsers are generally found under "Settings > Privacy".

99qb never sells, rents, or discloses your personal information to third parties for any commercial purpose. However, in the following limited circumstances, some information may be shared with specific partners:

• Payment Processors: The minimum financial information required to process bKash, Nagad, Rocket, Upay, and bank transfers is shared with the relevant payment service providers.
• Game Software Providers: Necessary session information may be shared with game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe to ensure the gaming environment.
• Security and Fraud Prevention Services: Security-related information may be shared with trusted technology partners to protect the platform.
• Legal Obligations: Information may be disclosed in response to court orders, legal proceedings, or legitimate requests from regulatory authorities.
• Business Transfers: If 99qb's business is merged or acquired, relevant user information may be transferred to the new entity — however, this policy will remain in effect.

All third-party partners are bound by a confidentiality agreement and may only use information for specified purposes.

6.1 Data Retention Period

99qb retains your information only for as long as necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations. As a general rule:

• Account information: for the duration the account is active and for a minimum of 5 years after it is closed.
• Financial transaction records: at least 7 years as required by law.
• Customer support communications: up to 3 years.
• Analytics data: generally up to 2 years.

6.2 Security Measures

To keep your personal information secure, 99qb follows the highest industry security standards:

• SSL Encryption: All data transmissions are protected by 256-bit SSL encryption.
• Secure Servers: Data is stored on secure, encrypted servers.
• Access Controls: Only authorised staff have access to specific information.
• Regular Security Audits: Platform security is regularly tested and updated.
• Two-Factor Authentication: Two-factor authentication for additional account security.

Keep your password confidential. 99qb will never ask for your password by phone, email, or chat.

99qb recognises and respects your following rights over your personal information:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: If there are any errors or inaccuracies in your information, you may request that they be corrected.
• Right to Erasure: In certain circumstances, you may request that your information be deleted. However, due to legal obligations, some information may be required to be retained for a specified period.
• Right to Restrict Processing: In some circumstances, you may request that the processing of your information be restricted.
• Right to Data Portability: You may request a copy of your information in a structured, commonly used format.
• Right to Object: You may object to a specific way in which your information is being used.

To exercise these rights, please contact our support team. We generally aim to respond to your request within 30 working days. Some additional information may be requested for identity verification.

99qb provides services only to those aged 21 and above. We do not knowingly collect or process any personal information from minors. Age verification is required during the account registration process.

If we believe that a user is under the age of 21, we will immediately suspend their account and delete any collected information. If a parent or legal guardian discovers that their underage child is using 99qb, please notify our support team immediately.

Please note: For users aged 21 and above only.

99qb reserves the right to change or update this privacy policy from time to time. If any significant changes are made to the policy, we will notify you in the following ways:

• A clear notice will be displayed on the website.
• A notification will be sent to your registered email address.
• You may be informed via live chat.

Continued use of 99qb after any changes will be considered as your acceptance of the updated policy. If you do not agree with the revised policy, please contact our support team to close your account.

The latest version of this Privacy Policy is always available at https://99qb.cam/privacy-policy. We recommend checking this page regularly.

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. Our privacy team will process your request as soon as possible.