Frequently Asked Questions
Answers to all your questions about 99qb
From opening an account to bKash deposits, cricket betting, bonuses, and security — find our detailed guides on any topic here.
99qb is a trusted online gaming platform in Bangladesh where you can enjoy cricket betting, live casino, slots, fishing games, and much more. Below we have arranged the most common questions from Bangladeshi players into five sections. If you do not find the answer to your question here, our support team is always ready to help via 24/7 live chat.
Account and Registration
To create an account at 99qb, you need your name, a valid mobile number, a password, and your date of birth. During registration, make sure you are at least 21 years old. Providing accurate information makes withdrawals and identity verification easier later. Only one account can be opened per mobile number.
No. Under 99qb's rules, a person may only hold one account. Creating multiple accounts may result in them being permanently closed and any deposited balance being forfeited. This rule is strictly enforced to ensure a fair gaming environment.
Click the "Forgot password?" option on the login page and enter your registered mobile number. A verification code will be sent — use it to set a new password. If you have trouble completing the process, contact support via 24/7 live chat.
Identity verification may be required for large withdrawals. It is completed simply by uploading a copy of your national ID card or passport. 99qb follows this process to maintain a safe and transparent environment. Verification is usually completed quickly.
Yes. Because 99qb is a browser-based platform, it runs smoothly on both Android and iOS devices. No separate app download is needed — just open the site in your mobile browser and enjoy all the features.
Deposits and Withdrawals
Deposits from bKash are generally instant. The funds are added to your 99qb balance within seconds of a successful payment. If there is any delay, contact live chat with your transaction ID and our support team will resolve it quickly.
The minimum deposit at 99qb is ৳100, and this applies to all payment methods — bKash, Nagad, Rocket, Upay, and bank transfer. This low limit gives new players the chance to start with less risk.
Yes, Nagad is completely safe. 99qb uses SSL encryption, so your transaction details remain fully protected. In addition to Nagad, deposits can also be made securely via Rocket and Upay. Never share your login details with any third party.
The minimum withdrawal amount is ৳800. Once a request is approved, the money usually reaches your mobile banking or bank account within 15 minutes to 2 hours. It is a good idea to have account verification completed before withdrawing.
99qb itself does not charge any deposit or withdrawal fees. However, bKash, Nagad, or your bank may have their own transaction charges in line with their own policies. Contact your mobile banking provider for details.
Withdrawals via bank transfer are generally processed within 15 minutes to 2 hours. Major Bangladeshi banks are supported, including Dutch-Bangla, City, BRAC, Islami, and Sonali Bank. There may be a slight delay on bank holidays.
Games and How to Play
To bet on BPL matches at 99qb, first add a balance to your account, then go to the cricket section and choose your preferred match and market. Live betting is also available during matches. Read the odds and terms carefully before confirming your bet amount.
Yes, live betting is available for major tournaments including the T20 World Cup and IPL. Real-time odds update while the match is in progress, so you can place bets based on how the game unfolds. Bangladesh Tigers matches are also available in the 99qb cricket section.
RTP is the theoretical rate at which a game returns a portion of total wagers to players over the long term. For example, a 96% RTP means that on average ৳96 is expected to come back for every ৳100 wagered — however, this is an average across millions of spins, and results in a single session can differ.
In the live casino, real dealers run the games through a video stream. You can participate directly at tables from providers such as Evolution Gaming and Ezugi. Baccarat, roulette, blackjack, and other games are available in the 99qb live casino section.
Yes, Spribe's popular crash game Aviator is available at 99qb. In the game, a plane's multiplier keeps rising and you need to cash out before it crashes. Deciding at the right moment is the core strategy of this game.
99qb only uses software from certified game providers — such as PG Soft, Pragmatic Play, JILI, Spribe, and others. These providers verify their random number generators (RNG) through independent audits, so the outcome of every game follows fair play principles.
Bonuses and Promotions
When you open a new account at 99qb and make your first deposit, you receive a 100% welcome bonus of up to ৳8,000. For example, if you deposit ৳5,000, you will receive an additional ৳5,000 as a bonus. The bonus is automatically added to your account.
The wagering requirement for the welcome bonus is 20x. This means if you receive a ৳1,000 bonus, you need to place a total of ৳20,000 in bets before you can withdraw. Once this is completed, the bonus funds become withdrawable.
99qb's VIP program has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. Playing regularly allows you to move up to higher tiers. The weekly cashback benefit starts at 0.3% at Bronze and goes up to 1.5% at Diamond.
Weekly cashback returns a portion of your losses for the week based on your VIP tier. Diamond members receive up to 1.5%. Cashback is generally added to your account automatically every Monday.
The list of games and sections eligible for bonus use is stated in the terms of each offer. The welcome bonus can generally be used across all sections — slots, live casino, and sports betting. Read the terms of the relevant bonus or ask via live chat to confirm.
Security and Responsible Gaming
No. 99qb is for players aged 21 and above only. Date of birth is verified at the time of registration. Keeping underage individuals away from gaming is an important part of our responsible gaming policy.
99qb uses SSL encryption and advanced security technology to keep your personal information and financial data safe. No personal information is sold or transferred to third parties. Read our privacy policy for more details.
99qb takes responsible gaming seriously. You can set daily or weekly deposit limits for yourself. If you feel your gaming habits are becoming excessive, use the Self-Exclusion option or contact support. You will find more information on our responsible gaming page.
Self-Exclusion means you can block your own account for a set period or permanently. To use this feature, contact 24/7 live chat or send an email to [email protected]. After applying, no betting or deposits will be possible during the specified period.
If you notice any unauthorised transactions or suspicious activity on your account, change your password immediately and let us know via live chat or at [email protected]. Our security team will investigate quickly and take the necessary steps.
99qb's support team is available in Bangla via live chat seven days a week, twenty-four hours a day. Log in to the site, click the live chat button, and share any question or issue you have. Use [email protected] to get in touch by email.
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